Terms of Service

All services are provided by Gamut Australia Pty Ltd, ABN 48 104 678 775 or one of its subsidiaries
 

ENGINEERING SUPPORT SERVICES
  1. Gamut will use its best endeavours to perform all works to the satisfaction of the customer.
  2. Before undertaking any work, Gamut will agree the scope of works with the customer and deliver an Engineering Work Order (EWO) that describes the work to be performed and provides an estimate of costs.
  3. All work performed under an EWO will be charged at Gamut's prevailing rates as advertised on its website (www.gamut.com.au)
  4. Work requested to be performed outside the hours of 8:00am - 6:00pm AEST Monday to Friday will attract an overtime loading of 50%
  5. A minimum charge of 1 hour will apply to all EWOs
  6. Following the conclusion of the works, Gamut will provide the customer with a Tax Invoice and supporting timesheet. In the event of ongoing projects that are likely to extend beyond one week, Gamut will issue progressive invoices on a weekly basis.
  7. All invoices must be paid within 14 days of the date of issue, or services may be suspended. An accounting fee of 2% per month will be charged on any overdue invoices. Customers who do not have a current and paid-up software maintenance contract will be required to pay in advance for all work performed.
  8. Should the customer cancel an EWO after work has commenced, they will be charged for all work performed up to the date that Gamut receives written notice of cancellation.
  9. All amounts stated in EWOs are estimates only. In the event that the works will take longer than estimated, Gamut will contact the customer for approval before further costs are incurred.
  10. The customer agrees to pay for any necessary incidental expenses associated with performance of the works, including but not limited to travel, data communications charges, freight and any applicable taxes.
ONSITE SERVICE CALLS
  1. Customers can request Gamut to make a service call at the customer site by submitting an Engineering Booking Form.
  2. Gamut will use its best endeavours to attend the service address at the requested date and time in order to perform the required works.
  3. All work performed at the customer site will be chargeable, at Gamut's prevailing rates.
  4. Work performed outside the hours of 8:00am - 6:00pm AEST Monday to Friday will attract an overtime loading of 50%
  5. A minimum charge of 2 hours will be charged on all bookings.
  6. Following the visit, Gamut will provide the customer with a Tax Invoice and supporting timesheet. In the event of ongoing projects that are likely to extend beyond one week, Gamut will issue progressive invoices on a weekly basis.
  7. All invoices must be paid within 14 days of the date of issue, or services may be suspended. An accounting fee of 2% per month will be charged on any overdue invoices. Customers who do not have a current and paid-up software maintenance contract will be required to pay in advance for all work performed.
  8. The customer agrees to pay for any necessary incidental expenses associated with the service call, including but not limited to travel, data communications charges, freight and any applicable taxes.
Download a copy of our Engineering Booking Form here

 

SOFTWARE MAINTENANCE CONTRACTS

Customers can enjoy significant benefits by maintaining a paid-up software maintenance contract for CubeSystem.

Benefits of software maintenance contracts include:

Users of CubeSystem are strongly encouraged to maintain their support contract in order to ensure their systems are kept up to date and properly operational. To ensure continued access to these benefits, Software maintenance contracts must be renewed on an annual basis and paid in advance, either yearly or quarterly. The software support contract will be deemed to have lapsed if it remains unpaid more than 14 days after invoice, after which time it can only be renewed after paying a fee equivalent to 50% of the current retail price of the installed software.